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Frequently Asked Questions

At Response Technologies we strive to provide excellent technical support. We have provided some frequently asked questions below to try and help you resolve some of the issues you may be experiencing. As always, feel free to reach out to us directly at any time and we will be happy to assist you.

Centurion®

To add a new message please contact Response Technologies to have the Notification License added to the system. Once a message is added, login to the system and navigate to the message setup menu. Enter the record/play message menu. Once in this menu, to change a message, type in the number of the message you’d like to change and then proceed to record a new message. To add a new message, select an unused message number and record your message.

To add a sensor login to the Centurion® and go to the Centurion Config menu then select the Sensor Setup menu. Under this menu you will see a register sensor option. After selecting register sensor you will be prompted to assign it a number, once this is done and you hit enter you will be asked to hit the reset button on the sensor. On a panic button the reset button is located under the back cover and is a small black button on the board. Once the reset button is hit your sensor is registered but still must be mapped in order to function properly.

Outputs are controlled at the sensor mapping table. To add or change an output you must go to the mapping table for each individual sensor. To reach the mapping table login to the Centurion® then go to the Centurion Config menu then the Sensor Setup menu. Under the Sensor Setup menu you will find the Sensor Mapping menu. Type in the number of the sensor you’d like to map or change and press enter. Once in the menu you can select which outputs you’d like to be active for this sensor.

In order to use the email output the system must be set up on your network. The network information can be input at the Centurion® under Centurion Config > User Setup > Comm Setup > Ethernet > Ethernet Protocol. Once on the network you will need to use the Centurion® console software to add the SMTP server IP (Note: the Centurion® cannot use DNS), From: email address assigned to the Centurion®, as well as the To: email addresses you’d like to send the notifications to.

Configure the system to send email notification to the email-to-text email address assigned to your phone (I.E. 1234567890@carrier’s email to text).

Yes, please reference the IIS for Centurion Email document under the manuals and software page here.
Yes, please reference the IIS for Centurion Email document under the manuals and software page here.

Centurion Anywhere®

  • Make sure the Centurion Anywhere application is running
    o Make sure Bluetooth is turned on
    o Make sure the button status is ‘Connected.’
    o Make sure application is allowed to run in background
    o Make sure phone data is on and has cellular coverage
    o Make sure the battery is not dead by looking at battery level on mobile app
    o Make sure the button is fully functional by contacting your system administrator. Upon
    activation, a complete confirmation will include a notification on the app as well as
    ensuring notification has made it to the Elite.
  • Make sure Bluetooth is turned on and is in range of button
    o Make sure application is allowed to run in background
    o Make sure device is in the phone’s Bluetooth paired list
    o Make sure the button is functional and the battery is not dead – see above to test

This is required for proper operation of the device and only used in an emergency event

Go to the video link or download the instructions and follow the installation process.
or allow/accept all the permissions on your cellphone as requested by the installation.
procedure

PCDuress

To see how many licenses you currently have and how many have been used you will need to login to the Centurion®. Once logged in go to the Centurion Config menu then the Sensor Setup menu. Scroll to the second set of menus and enter the PCDuress Info menu. In this menu you can see how many licenses you have and how many have been used.

The PCDuress sensor number must be deleted from the Centurion. The PCDuress sensor can then be mapped and registered using the same sensor number on a different computer. Be sure to make note of the sensor mapping configuration in order to duplicate it when re-mapping. For more information on mapping and registering sensors, view the Sensor Setup section of the Owner’s Manual. For an alternate method using the Windows Registry Editor that can save time, view the attachment/link.
PCDuress UID document

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