Question 1

What is a mobile panic button?

Accepted Answer

A mobile panic button is a wearable or app-based device that lets a person silently summon emergency help, delivering identity and live location to responders, indoors via RTLS, outdoors via GPS, or both with a Unified system.

Question 2

How does direct-to-911 routing work?

Accepted Answer

Direct-to-911 means the activation, caller identity, and live location are delivered straight into the 911 dispatcher's CAD screen where supported and configured, bypassing the traditional monitoring-center relay. Centurion uses the RapidSOS pipeline, the same one trusted by Apple, Google, and OnStar.

Question 3

What is the difference between RTLS and GPS?

Accepted Answer

GPS works outdoors with satellite line-of-sight; RTLS (Real-Time Location Services) works indoors using BLE anchors to produce room-level precision. Unified systems use both and switch automatically.

Question 4

How long does the Centurion badge battery last?

Accepted Answer

Centurion badges use multi-year coin-cell batteries, typically 2 to 5 years of normal use depending on configuration. There is no nightly docking or 18-month replacement cycle.

Question 5

Is my data private?

Accepted Answer

Centurion Cloud is Response-owned and operated. Data is encrypted in transit (TLS) and at rest (AES-256). Role-based access controls and audit logs are standard. BAAs are available for healthcare customers.

Question 6

What is Alyssa's Law?

Accepted Answer

Alyssa's Law requires K-12 schools to install silent panic alarms wired directly to law enforcement. It is enacted in NJ, FL, NY, TX, TN, and pending elsewhere. Centurion is deployed in multiple Alyssa's Law districts.

Question 7

What is RapidSOS?

Accepted Answer

RapidSOS is the live data pipeline used by 911 centers covering 99% of the US population. Apple Watch, Google Pixel, OnStar, and Centurion all deliver structured emergency data into 911 CAD via RapidSOS where supported and configured.

Question 8

What is the Daniel Anderl Act?

Accepted Answer

The Daniel Anderl Judicial Security and Privacy Act expanded protection for federal judges and their families, including resources for off-bench protective services. Centurion supports judicial deployments with discreet, location-aware duress wherever the judge is.

Question 9

Can Centurion integrate with my dispatch (CAD) system?

Accepted Answer

Yes. Centurion Cloud exposes API access, webhook outputs, and structured JSON/CSV exports for CAD ingestion. RapidSOS is live, Hexagon is on the roadmap, and custom integrations are available.

Question 10

Do users have to carry a phone?

Accepted Answer

No. Centurion offers a dedicated wearable badge, silent, single-purpose, with multi-year battery life. A companion app exists for organizations that prefer BYOD, but it's not required.

Question 11

How quickly can Centurion be deployed?

Accepted Answer

GPS-only deployments can be live in days, issue badges and onboard administrators. Indoor RTLS rollouts depend on anchor installation; typical district or campus deployments take 6 to 12 weeks.

Question 12

Is Centurion available on the GSA Schedule?

Accepted Answer

Yes. Federal agencies can procure Centurion through the GSA Schedule. State and local agencies can often buy off GSA via Cooperative Purchasing programs.

Question 13

What happens after a badge is activated?

Accepted Answer

Activation triggers a parallel dispatch: alert into 911 CAD via RapidSOS where supported and configured, notification to designated organizational responders, and a live location feed into Centurion Cloud for admin visibility. Playback and CSV export of the incident are available after the fact.

Question 14

Can administrators see live badge status?

Accepted Answer

Yes. Centurion Cloud shows per-badge battery, last-activation time, last-known location, and recent incidents, all role-restricted and audit-logged.

Question 15

What if my building does not have Wi-Fi everywhere?

Accepted Answer

Centurion Anywhere GPS uses cellular and does not require building Wi-Fi. RTLS deployments require gateway connectivity to the cloud, but anchors themselves run on BLE, no Wi-Fi mesh required.

Question 16

Does Centurion replace my existing security infrastructure?

Accepted Answer

No, it augments it. Centurion integrates with access control, radios, mass notification, and CAD/RMS systems already in place. It is a layer, not a rip-and-replace.

Question 17

How is Centurion priced?

Accepted Answer

Pricing combines hardware (badges, anchors, gateways), cloud licensing (per-badge or per-seat), and optional professional services. Contact us for a quote scoped to your environment.

Question 18

What support does Centurion include?

Accepted Answer

All deployments include onboarding, admin training, software updates, and US-based technical support. This includes Centurion Elite, Envoy, Gateway, PCAlert, PCDuress, and Centurion Armor service, support, and cloud services.

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